After sales process
After sales service is an important part of the quality assurance system. Therefore, the Engineering Department of our company is responsible for the after-sales service
Establish files

Once we receive the faults feedback from customers equipment,  we will establish user files in time according to  serial number on the machine, including from manufacturing quality to installation, construction, use and maintenance records, user quality information feedback and other contents.

Timely response

After receiving the customer's notice, it shall immediately make a response and send a professional fault analysis and solutions to the customer  within 24 hours. The equipment is subject to life-long maintenance, and only parts fee is charged for maintenance beyond the warranty period. Our company ensures long-term and stable supply of spare parts and spare parts.

Regular tracking

The company regularly contacts customers to inquire about the operation of the equipment and remind them of matters needing attention. It solicits the opinions of users, and constantly improve the product quality.

Service Items
Installation and debugging

We are well aware that the service will not really start until the customer has purchased the equipment. From the machine tool in place, installation, debugging to maintenance, we have a professional, efficient service team will solve your worries.

Maintenance

If you do not know how to better maintain fume extractor system, then we have a systematic maintenance program to escort your equipment. We will provide you with a complete set of comprehensive maintenance programs, including free maintenance and paid maintenance, so that it can bring us higher, more sustainable and longer-term value.

Installation and debugging

We are well aware that the service will not really start until the customer has purchased the equipment. From the machine tool in place, installation, debugging to maintenance, we have a professional, efficient service team will solve your worries.

Maintenance

If you do not know how to better maintain fume extractor system, then we have a systematic maintenance program to escort your equipment. We will provide you with a complete set of comprehensive maintenance programs, including free maintenance and paid maintenance, so that it can bring us higher, more sustainable and longer-term value.

Technical support
Question:

The main component of activated carbon is carbon, which has a strong adsorption capacity, which is the physical adsorption of activated carbon

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Answer:

The main component of activated carbon is carbon, which has a strong adsorption capacity. It is a treatment method to remove pollutants in waste gas by using the physical adsorption, chemical adsorption, oxidation, catalytic oxidation and reduction of activated carbon, which has a wide range of applications. Principle of activated carbon adsorption waste gas treatment equipment: activated carbon waste gas treatment equipment is also known as activated carbon adsorber. Its principle is that organic waste gas enters the activated carbon waste gas treatment equipment under the action of wind power, and then the waste gas is purified by activated carbon.